In efforts to make your online giving experience as smooth as possible, here are some answers to some commonly asked questions.
Giving
What payment methods can I choose from?
The Rockford First Online Giving tool can process giving via your Checking or Savings account through ACH payment. We can also accept major credit and debit cards containing the Visa, MasterCard, American Express or Discover logos.
How often will payments be pulled from my account?
The Online Giving tool can process funds from your account at a frequency that is right for you. Simply select the “Begin Date” of your automated giving, and select the appropriate cycle. We can process at the following cycles:
| Giving Option | Number of Yearly Payments | Description | Example |
| One Time | 1 Payment | Only once, will not repeat | April 26, 2012 |
| Every Week | 52 Payments | Every week on the same day | Thursday, April 12 Thursday, April 19 Thursday, April 26, |
| Every Two Weeks | 26 Payments | Every other week on the same day | Friday, April 6 Friday, April 20 Friday, May 4, |
| Every Four Weeks | 13 Payments | Every 28 days, beginning with the first payment date | Sunday, April 1 Saturday, April 28 Saturday, May 26 |
| Once a Month | 12 Payments | Every Month on the same date | January 1 February 1 March 1 |
| Every Three Months | 4 Payments | Every three months on the same date | January 1 April 1 August 1 December 1 |
| Every Six Months | 2 Payments | Every 6 months on the same date | April 3 October 3 |
| Every Year | 1 Payment | On the same date each new year. | April 3, 2012 April 3, 2013 April 3, 2014 |
Can I give to a specific fund?
You can designate your giving to any of the following: Tithes, Offerings, General Missions, Compassion Ministries, or Television Ministry.
How do I participate in the weekend offering if I use the automated giving program?
If you wish, you still participate in the weekend offering by dropping an empty envelope and write “I give online” into the basket. This is not necessary to do, only if you wish.
How can I get a record of my giving?
You can view your giving record by simply selecting “My Contributions” in the online giving section of our website. This will include your online giving and any cash (given in a marked envelope), checks you give during weekend offering or previous giving. You may also request a statement from our Finance Team at (815)877-8000 ext. 255.
I don’t see my previous giving?
Please allow up to two weeks once you initially set up your account for our Finance Team to “link” your account to your giving profile. Once this is done, you will be able to view all of your previous giving online. If you are still having trouble viewing your profile or have any questions, please don’t hesitate to contact our Finance Team either by phone at (815)877-8000 ext. 255 or by e-mail at onlinegiving@rockfordfirst.com.
How do I update my bank account or credit card information?
If you need to edit your bank account or credit card information, please delete the existing giving profile under “Repeat Giving Profiles” and start a new one.
Can I test this system by giving one time?
Yes. There is an option for a one-time gift. This is a great way to better understand how this system works. You may set up a future one-time gift by selecting the “Repeat Giving” button and then select “One Time Gift” from the Frequency and enter a Begin Date in the Future.
I have signed up for the repeat giving program but would like to change my preferences or need to stop. How do I do this?
You can make changes any time by selecting the “Repeat Giving Profiles” and either edit any of your preferences, or stop your repeat giving all together by simply selecting “Delete Profile”. If you have any trouble, please feel free to e-mail the Finance Team at onlinegiving@rockfordfirst.com or contact us by phone at (815)877-8000 ext. 255
I still have questions, who should I talk to?
Don’t hesitate to call or e-mail us with any questions. You can reach our Finance Team at (815)877-8000 ext. 255 or by e-mailing onlinegiving@rockfordfirst.com
